Shipping & Return Policy

Home Shipping & Return

Shipping Policy:

  1. Shipping Locations:

    • We offer delivery across all major regions and cities. Certain remote areas may experience longer shipping times.

  2. Shipping Methods:

    • Standard Delivery: Orders are typically delivered within 3-7 business days.
    • Express Delivery: For faster service, choose express delivery to receive your items within 1-3 business days. This option is available in select regions.

  3. Shipping Costs:

    • Free Shipping is available for all orders over $50.
    • A flat shipping fee of $5 applies for orders under $50.
    • Express delivery charges will vary and be calculated at checkout.

  4. Order Processing:

    • Orders are processed within 24 hours of payment confirmation (excluding weekends and holidays).
    • You will receive an email or SMS notification with tracking details once your order is dispatched.

  5. International Shipping (if applicable):

    • Currently, we do not offer international shipping. Please check back in the future for updates on international delivery options.

  6. Shipping Delays:

    • Delivery times are estimates and may be impacted by factors such as weather, holidays, or unforeseen circumstances. We will notify you of any significant delays.

Return Policy:

  1. Eligibility for Returns:

    • Items can be returned within 14 days of delivery, provided they are in their original condition, unused, and with all packaging and tags intact.
    • To initiate a return, please contact our customer service team or visit the Returns section on our website.

  2. Non-Returnable Items:

    • Certain products may not be eligible for returns, such as clearance items, promotional items, or perishable goods. Items marked as non-returnable during purchase are final sale unless they are defective.

  3. Return Process:

    • Once your return request is approved, we will provide you with return instructions and a return shipping address.
    • The return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.

  4. Damaged or Incorrect Items:

    • If you receive a damaged or incorrect product, please notify us within 48 hours of receiving the order.
    • We will arrange for a replacement or full refund, including any return shipping fees.

  5. Refund Policy:

    • Refunds will be processed within 7-10 business days after we receive and inspect the returned items.
    • Refunds will be credited to the original payment method used for the purchase.

  6. Exchanges:

    • If you wish to exchange an item, please initiate a return and place a new order for the desired product. Exchanges are handled as separate transactions.

For any further inquiries or assistance, please contact our customer service team via [support@bsdshop.com] or refer to our Help Center.

Shipping Options:

  1. Standard Shipping

    • Delivery Time: 5-7 business days
    • Cost: Free on orders over $50, or a flat rate of $5.99 for orders below $50

  2. Expedited Shipping

    • Delivery Time: 2-3 business days
    • Cost: $9.99 flat rate

  3. Next-Day Delivery

    • Delivery Time: 1 business day (if ordered by 12 PM local time)
    • Cost: $19.99 flat rate

International Shipping

We proudly ship worldwide! International shipping rates vary based on the destination. Shipping fees and delivery times will be calculated at checkout. Please note that customs fees or taxes may apply depending on your country's regulations, and these are the customer's responsibility.

Order Processing Time

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking details as soon as your package ships.

Tracking Your Order

Once your order has been shipped, you’ll receive a tracking number to monitor your shipment. You can track your package directly from your BSD Shop account or through the shipping provider’s website.

Undeliverable or Lost Packages

If your package is lost or undeliverable, please contact our customer service team at [support email/phone number] for assistance. We’ll help you resolve the issue as quickly as possible.

Shipping Restrictions

Some items may have shipping restrictions due to weight, size, or destination. If you encounter any issues with your order’s shipping, please reach out to us for help.