Faq

FAQ - Frequently Asked Questions:

1. What is BSD Shop?

BSD Shop is an online store offering a wide range of products across various categories. We aim to provide a seamless shopping experience with reliable delivery and customer support.

2. How do I place an order?

• Browse through our products and select the items you wish to purchase.
• Add the items to your cart.
• Proceed to checkout and provide your shipping details.
• Choose your preferred payment method and complete the order.
• You will receive a confirmation email with your order details.

3. What payment methods do you accept?

We accept the following payment methods:

• Cash on Delivery (available in select regions)
• Through Send Query

4. Can I change or cancel my order?

• Orders can be changed or canceled only before they are dispatched.
• To modify or cancel your order, please contact our customer support team immediately.
• Once the order is shipped, changes or cancellations are no longer possible.

5. What is the delivery time?

• Standard Delivery: 3-7 business days.
• Express Delivery: 1-3 business days (available in select regions).
• Delivery times may vary based on your location and product availability.

6. Do you offer international shipping?

Currently, we do not offer international shipping. We are working to expand our delivery options in the future.

7. How much does shipping cost?

• We offer free shipping on orders over 2000 INR.
• For orders under 2000 INR, a standard shipping fee of 200 INR applies.
• Express delivery charges will be calculated at checkout.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track the status of your delivery in real-time.

9. What is your return policy?

• You can return products within 14 days of receiving them, provided the items are in their original, unused condition.
• To initiate a return, please visit our Returns & Refunds page for instructions.
• Please note that certain promotional or clearance items may not be eligible for returns unless they are defective.

10. How long does it take to process a refund?

Refunds are typically processed within 7-10 business days after we receive the returned item(s). You will be notified via email once the refund is initiated.

11. I received a damaged or incorrect product. What should I do?

If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving the product. We will arrange for a replacement or refund as soon as possible.

12. Do I need an account to place an order?

While you can browse products without an account, creating an account allows for faster checkout, order tracking, and access to exclusive promotions.

13. How can I contact customer support?

You can reach our customer support team via:

• Email: [support@bsdshop.com]
• Phone: 9871092024
• Live Chat: Available on our website during business hours.

14. Are my payment details secure?

Yes, BSD Shop uses advanced encryption technology to ensure that your payment details are processed securely. We do not store any credit card information on our servers.